Refund Policy
Last updated: February 11, 2026
✅ 14-Day Money Back
Guarantee. If you're not satisfied within 14 days of purchase, we'll issue a full refund — no questions
asked.
How to Request
Email support@pixalab.ai with subject "Refund Request – [Your Order ID]" or use our Contact page. Refunds are processed within 3–5 business
days.
What's Covered
- All purchases within the 14-day window.
- No reason required — all requests honoured.
- One refund per customer per product.
What's Not Covered
- Requests after 14 days from purchase.
- Agency licences with active resale.
- Third-party costs (Anthropic API fees).
Chargebacks
Please contact us before initiating a chargeback. Fraudulent chargebacks result in licence revocation.